FAQ
What is Apothegary?
ApotheGARY® is a UK-based luxury home fragrance brand inspired by the ancient art of alchemy, where refined design meets the quiet power of scent. Each of our hand made products are designed to transform space and spirit—crafting moments, moods and memories through scent. All the while using non-toxic ingredients – clean alchemy.
What is the the New Alchemy of Wellbeing?
"The New Alchemy of Wellbeing" is a modern reimagining of the ancient art of transformation. Where traditional alchemists sought to turn base metals into gold, ApotheGARY® transforms everyday rituals into moments of sensory elevation. Through scent, we blend nature, mood, and memory - crafting candles, diffusers, and aroma experiences that nurture balance, calm, energy and emotional connection. It's not just fragrance, its intentional transformation. This is The New Alchemy of Wellbeing, crafted by ApotheGARY®.
What makes your products different?
Our fragrances are thoughtfully formulated using 100% sustainably sourced soy wax, non-toxic fragrance oils, essential oils, and toxin-free base oils for our reed diffusers. We marry aesthetic elegance with mindful formulation—no compromises on quality, safety, or sustainability. Each scent is based on either a moment, a mood, or a memory. Most of our products are also refillable, so not only does this limit our environmental impact, but you get to enjoy them again, and again, and again.
Are your products vegan and cruelty-free?
Yes, all of our products are 100% vegan and cruelty-free. We never test on animals—only on willing humans!
What ingredients do you use?
We use sustainably sourced 100% soy wax, non-toxic fragrance oils, essential oils, and clean diffuser bases—free from phthalates, parabens, and other harmful additives. All of our candles have an unbleached cotton wick.
Where do you ship from?
All orders are lovingly hand-packed and shipped from our studio in the UK.
Do you ship internationally?
Yes, we currently offer international shipping. Delivery times and fees vary depending on the destination and will be calculated at checkout.
How long does shipping take?
- UK orders: Typically arrive within 3-5 business days.
- International orders: Usually arrive within 7–14 business days, depending on customs and local postal services.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a confirmation email with tracking details, we use Royal Mail for all our deliveries.
What is your returns policy?
We accept returns on any unused, unopened or damaged items (with photographic evidence of damage), within 14 days of delivery. If you'd like to initiate a return, please email us at hello@apothegary.co.uk – please note due to the perishable nature of soy wax melts, these are non-refundable (unless they arrive damaged).
What if my item arrives damaged?
We take great care in packing, but if your order arrives damaged, please email us within 48 hours of delivery with a photo of the product and your order number. We’ll make it right.
Is your packaging recyclable?
Yes! The only plastic we use, is for our refill pouches, and they are recyclable. Our custom wax melts boxes come with a removable scent label, so you can recycle your packaging with ease.
How long do your candles and diffusers last?
- Candles: Burn time varies by size, but our standard candles last approx. 45-50hours with proper care. Please ensure you read the dust cover for candle maintenance.
- Reed diffusers: Typically last up to 12 weeks, depending on placement and air circulation. They do not need to be flipped, in line with our vision of the quiet power of scent.
How should I care for my candle?
To ensure a clean, even burn:
- Trim the wick to 5mm before each use.
- Allow the wax to melt to the edge on the first burn.
- Avoid burning for more than 4 hours at a time.
- Never leave a burning candle unattended.
Do you offer refills?
We’re currently offering refillable Diffusers and Home Colognes, and are working away on candle refills for 2026. Stay tuned by signing up for our newsletter or following us on Instagram @apothegary_uk
Do you create custom or corporate orders?
Absolutely. We love working on bespoke creations for weddings, events, and corporate gifting. Please contact us at hello@apothegary.co.uk for enquiries.
Do you offer gift cards?
Yes, digital gift cards are available in various denominations—perfect for last-minute gifting or letting someone choose their signature scent. Please just email hello@apothegary.co.uk to purchase.
Still Need Help?
Email: hello@apothegary.co.uk
Instagram: @apothegary_uk
Response time: Within 1–2 business days